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Refund Policy

1. Overview

This Refund Policy outlines how Royalsoft Services Pvt Ltd ("Royalsoft," "we," "us," or "our") handles refunds related to fees paid for our products and services, including JarcOS ERP, eMandali, and PINCODE API. This policy works alongside, and does not replace, the terms of any individual service or subscription agreement.

2. Eligibility for Refunds

Refund requests will generally be considered in situations such as:

  • Duplicate or erroneous billing on your account.
  • Services paid for in advance that were not ultimately delivered or activated.
  • Cancellation of a subscription or license within the timeframe specified in your service agreement.

3. Non-Refundable Situations

Certain fees may be non-refundable, including setup or onboarding fees already incurred, custom development work already performed, and subscription periods already used. Specific non-refundable items will be identified in your individual service agreement.

4. How to Request a Refund

To request a refund, please contact our team with your account details, the invoice or payment in question, and the reason for your request. We will review your request and respond as promptly as possible.

5. Processing Time & Method

Approved refunds are typically processed within a reasonable timeframe and issued using the original payment method, unless otherwise agreed in writing.

6. Subscription Cancellations

For subscription-based products or API access, cancelling your subscription stops future billing. Refunds for the current billing period, if any, will be handled in accordance with the terms of your subscription agreement.

7. Disputes

If you disagree with a refund decision, please reach out to us directly so we can review your case and work toward a fair resolution.

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

For questions about refunds or billing, please contact us: